VeriSM

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VeriSM Course :

In the current scenario, it has got important for organization to succeed properly in the world of digital service. The VeriSM™ is one of those few models that put digital thinking first and further assist you to deliver the right product in addition with right service at the right time focusing on few core areas like Define, Produce, Provide and Respond. In fact, it helps you find a right approach to fit your present, active conducts of working into a complete organizational context and meet diverse service management situations. What makes it most special is that it gives context to service management in the digital age and opt best-advanced management practices that can be applied to add value for the consumer. One has to understand that VeriSM™ isn’t just about following professed ‘best practice’, in fact, it is more about creating a model that helps in knowing how to make use of all organizational capabilities right from, marketing, finance, IT and add value that works for organization.

VeriSM Course Overview :

This is one of its own kinds of course primarily describe and help organization properly define its service management principles. In fact, the course proves very effective in knowing how to make the right use of the organizational competencies, which evolves technologies along with right management practices to deliver. The course can be effective for organizations make a supple operating model that is easy-going. After the successful completion of this course, an organization would be able to define service management principles, and could also be able to make a right use of various management practices to convey adequate value. 

Course Outcome

After the successful completion of this course, one would be able to:

  • Drive internal engagement and at the same time would be able to make adequate changes that matter most to the customer.
  • Deliver new and fresh service management and product development practices that always gives priority to your business. 
  • Execute service management that could well enhance the value to your business, and well help in making your business more appreciated in the marketplace.
  • Decide and opt various practices that could well help in establishing an ideal Target Operating Model, based upon the business situation.
  • Successfully deliver service management for the digital age.



The key subjects of this course are:

  • Service Culture
  • People and Organizational Structure
  • Progressive Practices
  • The VeriSM™ Model


Who should take this course?

This VeriSM™ course is aimed for all those professionals who are majorly involved in delivering value to customers right through distribution, development, or promotion of services. Also, the course is ideally recommended for individuals who require knowledge in IT Service Management. In fact, it doesn’t matter even if you are fresher to Service Management or working within a Service Management environment. This course has pulled the attention of many graduates and undergraduates, executives and IT professionals, service owners/managers, and managers.

Exam Pattern 

  • Duration: 1 hour
  • Number of questions: 40 (Multiple Choice)
  • Pass mark: 65%
  • Open book: No
  • Level: Foundation

 

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