Service Integration and Management (SIAM)

  • Home -
  • Courses Details

Service Integration and Management (SIAM) Course :

One of the most common issues faced by present IT managers when it comes to outsourcing is the lack of well-organized management in most narrowing and subcontracting models. Service Integration and Management (SIAM) has given a new way of watching and observing at outsourcing for many businesses. It helps in getting a good insight about best practices that business can opt to safeguard themselves in contradiction of possible risks related with altering their outsourcing strategy.

Service Integration and Management is a practice that proves effective in managing multiple service providers and at the same time integrate them seamlessly with a key aim in providing a single business-facing IT organization. 

An important aspect to note is that this course tests a candidate’s understanding and knowledge of the terminology in addition to the core principles. Also, any individual who has obtained SIAM certification is always well accepted for his or her aptitude to assist any organization integrate all its service providers effectively into a sole and unified eco-system.

Course overview

This Service Integration And Management (SIAM®) Foundation course includes various practices right from implementation structures, governance, along with common procedures used in a SIAM® ecosystem. The course helps you get a clear idea about a right model to develop a service integration layer to properly manage mutually dependent services from numerous internal and external vendors.

After completing the course, an individual would learn how Service Integration And Management delivers business value. Apart from this, one would also be able to: 

  • Progress communication between teams - both in-house and outsourced.
  • Synchronize the connection and cooperation between different outsourced service providers.
  • Bring an optimum understanding of supplier activity, services in addition to the costs.
  • Boost an organization with better suppleness and more effective response to the needs of the business. 

Any individual looking to gain the SIAM Professional Certification must note that the course aims in testing a candidate’s ability and knowledge of the actions in the four stages of the SIAM roadmap.  A candidate after completing and gaining the SIAM Professional Certificate should be able to analyze, plot, form and examine a multi-service provider environment.

The good aspect about obtaining this certification is that it provides you the much-needed clarity in service management that takes care of any combination of internal and external service providers. 

Course Outline

  • INTRODUCTION TO SERVICE INTEGRATION AND MANAGEMENT
  • SIAM IMPLEMENTATION ROADMAP
  • SIAM AND ITS RELATION TO OTHER MANAGEMENT PRACTICES
  • SIAM ROLES AND RESPONSIBILITIES
  • SIAM PRACTICES
  • PROCESSES TO SUPPORT SIAM
  • SIAM CHALLENGES AND RISK


Who should take this course?

Service Integration and Management Foundation is ideal to all those who are looking forward to executing SIAM methodology in their organization. Moreover, all professionals who are now working with IT Service Management processes too can opt for this course. It is also intended for providers (Service Managers, Consultants, Solution Architects, Project and Program managers) that want to implement and manage Service Integration and Management models. 

Exam Pattern 

  • Duration: 1 hour
  • Number of questions: 40 (Multiple Choice)
  • Pass mark: 65%
  • Open book: No
  • Level: Foundation

 

Your Rating: