Service Transition relates to the delivery of services required by a business into live/operational use, and often encompasses the “project” side of IT rather than business as usual.
- Transition
planning and support
- Change
management
- IT
Service Continuity Management
- Release
and deployment management
- Change
evaluation
- Knowledge
management.
The objective of this program would be:
This course also introduces and explores the implementation of SOA practices and technology considerations.
Key Features
- Course
content accredited by PEOPLECERT
- 100%
pass success rate
- ITIL
Expert trainer
- Service
transition and interactive training sessions with case studies
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
Eligibility for Examination:
To be eligible candidates shall fulfill the following requirements:
- At
least 21 contact hours (hours of instruction, excluding breaks, with an
Accredited Training Organization (ATO) or an accredited e-learning solution)
for this syllabus, as part of a formal, approved training course/scheme
- There
is no minimum requirement but a basic IT literacy and around 2 years IT
experience are highly desirable
- Hold
the ITIL® Foundation Certificate in IT Service Management or ITIL®
Foundation plus the bridging certificate
- It
is recommended that students should complete at least 21 hours of personal
study by reviewing the syllabus and the Service Strategy publication in
preparation for the examination.
SYLLABUS COVERED
- Introduction
to Service Transition
- Service
Transition Principles
- Service
Transition Processes
- Service
Transition related activities
- Organizing
for Service Transition
- Consideration
of Technology
- Implementation
and improvement of Service Transition
EXAM DETAIL
- Examination
Format: Multiple choice, scenario-based, gradient scored questions.
- Number
of Questions: 8
- Pass
Score: 28/40 or 70%.
- Delivery:
Online or Paper Based Examination through an Accredited Training
Organization. Exam Duration: Maximum 90 minutes for all candidates in
their respective language.
- Open/Closed
Book: Closed Book.
It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.
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