Service Transition relates to the delivery of services required by a business into live/operational use, and often encompasses the “project” side of IT rather than business as usual.
- Transition planning and support
- Change management
- IT Service Continuity Management
- Release and deployment management
- Change evaluation
- Knowledge management.
The objective of this program would be:
This course also introduces and explores the implementation of SOA practices and technology considerations.
Key Features
- Course content accredited by PEOPLECERT
- 100% pass success rate
- ITIL Expert trainer
- Service transition and interactive training sessions with case studies
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
Eligibility for Examination:
To be eligible candidates shall fulfill the following requirements:
- At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
- There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
- Hold the ITIL® Foundation Certificate in IT Service Management or ITIL® Foundation plus the bridging certificate
- It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.
SYLLABUS COVERED
- Introduction to Service Transition
- Service Transition Principles
- Service Transition Processes
- Service Transition related activities
- Organizing for Service Transition
- Consideration of Technology
- Implementation and improvement of Service Transition
EXAM DETAIL
- Examination Format: Multiple choice, scenario-based, gradient scored questions.
- Number of Questions: 8
- Pass Score: 28/40 or 70%.
- Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language.
- Open/Closed Book: Closed Book.
It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.
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