Service Transition relates to the delivery of services required by a business into live/operational use, and often encompasses the “project” side of IT rather than business as usual.
Transition planning and support
IT Service Continuity Management
Release and deployment management
The objective of this program would be:
This course also introduces and explores the implementation of SOA practices and technology considerations.
Course content accredited by PEOPLECERT
100% pass success rate
ITIL Expert trainer
Service transition and interactive training sessions with case studies
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
Eligibility for Examination:
To be eligible candidates shall fulfill the following requirements:
At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL® Foundation Certificate in IT Service Management or ITIL® Foundation plus the bridging certificate
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.
Introduction to Service Transition
Service Transition Principles
Service Transition Processes
Service Transition related activities
Organizing for Service Transition
Consideration of Technology
Implementation and improvement of Service Transition
Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language.
Open/Closed Book: Closed Book.
It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.