Service Transition relates to the delivery of services
required by a business into live/operational use, and often encompasses the
“project” side of IT rather than business as usual.
planning and support
Service Continuity Management
and deployment management
The objective of this program would be:
This course also introduces and explores the implementation
of SOA practices and technology considerations.
content accredited by PEOPLECERT
pass success rate
transition and interactive training sessions with case studies
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this
qualification must already hold the ITIL® Foundation Certificate in IT Service
Management (the Foundation or Foundation plus Bridge Certificate) which shall
be presented as documentary evidence to gain admission.
Eligibility for Examination:
To be eligible candidates shall fulfill the following
least 21 contact hours (hours of instruction, excluding breaks, with an
Accredited Training Organization (ATO) or an accredited e-learning solution)
for this syllabus, as part of a formal, approved training course/scheme
is no minimum requirement but a basic IT literacy and around 2 years IT
experience are highly desirable
the ITIL® Foundation Certificate in IT Service Management or ITIL®
Foundation plus the bridging certificate
is recommended that students should complete at least 21 hours of personal
study by reviewing the syllabus and the Service Strategy publication in
preparation for the examination.
to Service Transition
Transition related activities
for Service Transition
and improvement of Service Transition
Format: Multiple choice, scenario-based, gradient scored questions.
of Questions: 8
Score: 28/40 or 70%.
Online or Paper Based Examination through an Accredited Training
Organization. Exam Duration: Maximum 90 minutes for all candidates in
their respective language.
Book: Closed Book.
It is also strongly recommended that candidates read the
ITIL® Service Lifecycle core publications in advance of attending training for
the certification, and in particular the Service Strategy and Service Design