SERVICE STATERGY Certificate is a free-standing qualification, and is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL ® Service Strategy publication. ITIL® Service Lifecycle gives a manger or leader to get broader understanding of ITIL practices and teaches how to manage and coordinate within the team.
Key Features
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
This course also introduces and explores the implementation of SOA practices and technology considerations.
Eligibility for Examination:
To be eligible candidates shall fulfill the following requirements:
Syllabus Covered
Exam Detail
It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.
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