SERVICE STATERGY Certificate is a free-standing qualification, and is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL ® Service Strategy publication. ITIL® Service Lifecycle gives a manger or leader to get broader understanding of ITIL practices and teaches how to manage and coordinate within the team.
Key Features
- Course content accredited by PEOPLECERT
- 100% pass success rate
- ITIL Expert trainer
- ITIL Service Stratergy interactive training sessions with case studies
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Information Security Management
- Demand Management
This course also introduces and explores the implementation of SOA practices and technology considerations.
Eligibility for Examination:
To be eligible candidates shall fulfill the following requirements:
- At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
- There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
- Hold the ITIL® Foundation Certificate in IT Service Management or ITIL® Foundation plus the bridging certificate
- It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.
Syllabus Covered
- Introduction to Service Strategy
- Service Strategy Principles
- Service Strategy Processes
- Common Service Strategy Activities
- Organizing Service Strategy
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and Risks
Exam Detail
- Examination Format: Multiple choice, scenario-based, gradient scored questions.
- Number of Questions: 8
- Pass Score: 28/40 or 70%.
- Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language.
- Open/Closed Book: Closed Book.
It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.
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