ITIL® – Service Design Certification

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        Service design is an part of the Life cycle modules Service Operation is the stage in the Lifecycle, and plays a vital role in designing IT services with the governing IT practices, Processes and, Policies to realize the service provider’s strategy and to facilitate the introduction of these services into supported environments ensuring quality service delivery, customer satisfaction and cost-effective service provision . To design IT services so effectively that minimal improvement

  • Design services to satisfy business objectives
  • Design services that can be easily and efficiently developed and enhanced within appropriate timescales and costs
  • Design an efficient and effective service management system
  • Identify and manage risks so that they can be removed or mitigated
  • Design secure and resilient IT infrastructures, environments, applications and data/information resources and capability

Key Features

  • Course content accredited by PEOPLECERT
  • 100% pass success rate
  • Includes all Intermediate modules
  • Exclusive access to ITIL Experts

Prerequisite Entry Criteria:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Information Security Management
  • Demand Management

Eligibility for Examination:

To be eligible candidates shall fulfill the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management or ITIL® Foundation plus the bridging certificate
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.


  •  Introduction to Service Design
  •  Service Design Principles
  •  Service Design Processes
  •  Service Design technology related activities
  •  Organizing for Service Design
  •  Consideration of Technology
  •  Implementation and improvement of Service Design
  • Challenges, critical success factors and risks


  • Examination Format: Multiple choice, scenario-based, gradient scored questions.
  • Number of Questions: 8
  • Pass Score: 28/40 or 70%.
  • Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language.
  • Open/Closed Book: Closed Book.

It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.


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