ITIL® Service Transition Certification

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        Service Transition relates to the delivery of services required by a business into live/operational use, and often encompasses the “project” side of IT rather than business as usual.

  • Transition planning and support
  • Change management
  • IT Service Continuity Management
  • Release and deployment management
  • Change evaluation
  • Knowledge management.

The objective of this program would be:

This course also introduces and explores the implementation of SOA practices and technology considerations.

Key Features

  • Course content accredited by PEOPLECERT
  • 100% pass success rate
  • ITIL Expert trainer
  • Service transition and interactive training sessions with case studies

Prerequisite Entry Criteria:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the Foundation or Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Eligibility for Examination:

To be eligible candidates shall fulfill the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management or ITIL® Foundation plus the bridging certificate
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy publication in preparation for the examination.

SYLLABUS COVERED

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Service Transition related activities
  • Organizing for Service Transition
  • Consideration of Technology
  • Implementation and improvement of Service Transition

EXAM DETAIL

  • Examination Format: Multiple choice, scenario-based, gradient scored questions.
  • Number of Questions: 8
  • Pass Score: 28/40 or 70%.
  • Delivery: Online or Paper Based Examination through an Accredited Training Organization. Exam Duration: Maximum 90 minutes for all candidates in their respective language.
  • Open/Closed Book: Closed Book.

It is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Strategy and Service Design publications.

 

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